http://oksameridial.net/blog News from the Call Center World Mon, 18 Aug 2008 20:32:45 +0000 http://backend.userland.com/rss092 en Outsourcing Call Center Projects – How to Avoid a Failure   We all know the real certainties in life are Taxes, Death and Outsourcing.  Here are a few tips to avoid death by outsourcing:   Start with a good business model.   Be certain you have a well-defined call center business model with reasonable target ... http://oksameridial.net/blog/2008/08/18/outsourcing-call-center-projects-how-to-avoid-a-failure/ According to Gartner Group, India has 80% of the Offshore outsourcing market and by end of 2007, India will earn $27 Billion in revenue. Outsourcing to India has now become mainstream. We all know that India offers great agents at a very low price, but how do you ensure a ... http://oksameridial.net/blog/2007/10/04/top-10-ways-to-successfully-outsource-to-india/ BEST PRACTICES IN VERIFICATION--By Jim Beuoy, Director of Quality Assurance and Corporate Compliance Bad leads are costly….Have you ever calculated the costs of sending a sales rep out on a bad telemarketing lead? Add up the marketing dollars that you spent on lead generation such as campaign planning, target market selection, ... http://oksameridial.net/blog/2007/04/17/best-practices-in-verification/ Let agents hear and score/evaluate their own (recorded) calls. Self discovery has huge benefits. Employees who feel valued and respected outperform those who feel less valued or respected. Which would make you feel more connected to your job; being asked your opinion or just told what to do? You'd rather be ... http://oksameridial.net/blog/2007/04/05/improve-telemarketing-performance-through-self-discovery/